The "R" Us Privacy Policy

1. WHAT DOES THIS "R" US PRIVACY POLICY COVER?
   This policy describes how we collect, use, and share personal information, online, when you contact us, or when you visit one of our stores. This policy is split into 2 parts. The first part provides a summary of key information initially (Executive Summary) and then provides more detail (Full Privacy Policy). Please read this Privacy Policy in its entirety to fully understand our information handling practices as well as your rights.

PART 1- EXECUTIVE SUMMARY

2. YOUR CONSENT AND RIGHT TO OPT OUT
   When you agree to our Privacy Policy (by clicking “I Agree” “I Consent” or otherwise) or give us personal information when the privacy policy is brought to your attention, or when you use our website, you choosing to consent (are opting in) to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you give us personal information of someone else, you must have their permission. Subject to legal limits, you may withdraw your consent.

   Even though you have opted in now, you can change your mind at any time and ask not to receive targeted marketing such as email, and you can opt-out of certain online tracking and targeted advertising. Information on how to do that is set out below, including in Sections 2, 10, 11 and 13 of the Full Privacy Policy.

3. WHAT INFORMATION DO WE COLLECT?
   

   We collect both personal information and technological information when you use our websites.

   a) Information You Give Us. We collect personal information you give us, such as your name, address, telephone number, email address, payment and delivery information, what you add to wish lists or registries, survey responses, reviews or feed back, and your communications with us.

   b) Automatic Information Collection. Our website collects information when you visit it. This may include Internet service provider address, IP address, the webpage you came to our site from, and the page on our site you entered, web browser software, language settings, and a record of your activity on our websites such as clicks, shopping behaviour, time spent on different portions of our websites, the pages on our website you view, and the categories and products you view and/or purchase. We may associate this information with unique IDs. We may use this to better understand interests and serve ads. We may use cookies, pixel tags, browser analysis tools, server logs, web beacons and other technologies to know if a web page was visited, an email opened, links in the email used or if our ads work. Our apps collect unique device identifiers and information concerning game activities and usage of the app in connection with device identifiers to operate and improve the app. Keep in mind the right to opt out of not to receive targeted marketing such as email, and to opt-out of certain online tracking and targeted advertising. Information on how to do that is set out below.

4. CHILDREN'S PRIVACY.
   We do not knowingly collect personal information from children under 14.
5. HOW DO WE USE YOUR PERSONAL INFORMATION?
   We use personal information to administer and improve our relationship, including carrying out transactions or services you request, such as a purchase, refund, request or complaint, or creating a wish list or registry. We use information to understand your needs and preferences, tailor and deliver ads to you (including based on online activity), communicate with you, send you or your neighbourhood flyers after you visit one of our stores, conduct surveys and promotions, conduct research, ensure product and service quality, manage and develop our business, protect you and us from error, fraud, or illegal activity, meet our audit requirements, carry out a business transaction such as a sale or merger, comply with the law, and for other purposes you agree to.
6. HOW DO WE SHARE YOUR PERSONAL INFORMATION?
   We may share personal information with third parties, including other members of the “R” Us Family for the purposes in this Privacy Policy, and with service providers that help us process information. If we enter a business transaction such as a sale or merger information may be transferred as a result. We may also disclose information such as transaction information to protect “R" Us Family from fraud and theft, including by sharing information with our third party service provider Signifyd to perform an anti-fraud check. If you make a wish list or registry, the information you include in it is shared on our site so others can know what in on your list.
7. HOW IS YOUR PERSONAL INFORMATION PROTECTED?
   While we use standard security techniques to help protect information collected on our websites, no security can provide absolute protection. We cannot promise the security of any information you provide to us.
8. WHERE IS YOUR PERSONAL INFORMATION PROCESSED AND STORED? IS PERSONAL INFORMATION SENT OUTSIDE OF CANADA?
   We may transfer personal information to other countries, including the United States, India, and countries in Europe. Personal Information in another country may be accessed to that jurisdiction's governments, courts or law enforcement or regulatory agencies. You understand that personal information processed or stored in the United States or otherwise outside Canada may be subject to laws that are different from those in your jurisdiction, such as personal information being subject to lawful requests by law enforcement or other government authorities.
9. HOW CAN YOU ACCESS AND CORRECT YOUR PERSONAL INFORMATION?
   You can write to us to ask to access and correct the Personal Information we hold about you.
10. WHAT ARE COOKIES, WEB BEACONS AND FLASH COOKIES, AND HOW DO WE USE THEM?
    Cookies, pixel tags, browser analysis tools, server logs and web beacons are tools we use to collect information on our site. This includes information about your visit (including IP address, browser type, the site you came from, words searched, number of page views, time spent on our site, ads and products seen, clicks on advertisements, if you make a purchase after seeing or clicking an ad, if you open our email or follow our links, and which areas of our site are of greatest interest). We use this information to improve our sites, measure response to our ads, manage and remember our visitors and what information and offers you have seen, including account sign up, to allow you to set and store preferences, personalize and enhance your experience, understand what optimisations and settings users prefer, and for advertising. We work with third parties including Google, Facebook, Pinterest, Instagram, Twitter, Snapchat, and YouTube for this. You can opt-out of cookies, but it may affect your experience.
11. HOW THE "R" US USES YOUR INFORMATION FOR ADVERTISING?
    We and third parties use cookies and other tools to show ads based on preferences or interests known or inferred from the data we have. Such ads may be on our website, or other websites. We may also match personal information we have with that of other parties, like social media sites, to better serve ads to you, or people the social media site thinks may be like you. We may use the information we collect to know you are the same person on different devices (such as your laptop and cell phone) and serve advertising. This section provides you with information on how to opt-out of some of these practices.
12. HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION?
    We keep your personal information as long as reasonably required to achieve the purposes for the collection (subject to rights to request deletion of the information) and for such period of time thereafter to allow the “R” Us family to respect warranty and recall requirements, meet its other legal, tax and regulatory obligations and to protect the rights of yourself, the “R” Us family and others.
13. WHAT ABOUT LINKED SITES?
    Our websites may link to other websites provided by other companies. We do not control and are not responsible for these websites.
14. HOW TO CONTACT US.
    If you have questions or concerns regarding our policies and practices, you can contact us at: privacyofficer@toysrus.ca
15. REVISIONS TO THIS PRIVACY POLICY.
    We may change this Privacy Policy. You should review this Privacy Policy frequently, so you know how we collect, use, and share Personal Information.
16. WEBSITE USE AGREEMENT.
    The Website Use Agreement governs your use of the Website, and includes provisions disclaiming, limiting or excluding the liability of the "R" Us Family members.
17. THIS PRIVACY POLICY DOES NOT CREATE ADDITIONAL LIABILITY FOR US.

PART 2 - FULL PRIVACY POLICY

1. What does this "R" Us Family Privacy Policy cover?

The "R" Us Family includes Toys "R" Us (Canada) Ltd. and its affiliates (collectively, the ""R" Us Family members" or the ""R" Us Family"). This Privacy Policy outlines "R" Us Family practices regarding personal information collected (a) online at Toys R Us and Babies R Us and any other websites and/or apps which Toys "R" Us (Canada) Ltd. links to this Privacy Policy (collectively as "our websites"); (b) when you call, e-mail or otherwise communicate with Toys "R" Us (Canada) Ltd., including at our call centers; and (c) at Toys "R" Us retail stores in Canada (the "Retail Stores").

2. YOUR CONSENT AND RIGHT TO OPT-OUT

When you agree to our Privacy Policy (by clicking “I Agree” “I Consent” or otherwise) or give us personal information when the privacy policy is brought to your attention, or otherwise provide personal information at the Retail Stores or other interactions with us as described in Section 3 below use our website you choosing to consent (are opting in) to the collection, use, and disclosure of your personal information as described in this Privacy Policy and as otherwise permitted or required by law. If you give us personal information of someone else, you must have their permission. Subject to legal limits, you may withdraw your consent.

Even though you have opted in now, subject to legal requirements and reasonable notice, you can change your mind at any time and ask not to receive targeted marketing such as email, and you can opt-out of certain online tracking and targeted advertising. Information on how to do that is set out below, including in Sections 10, 11 and 13 of the Full Privacy Policy. Note however, without such consent, "R" Us Family members may not be able to provide you with services or products if your personal information was necessary for us to be able to provide them.

If you provide us with personal information concerning another individual, you represent and warrant that you have the consent of that individual to enable us to collect, use and disclose such personal information for the purposes set forth in this Privacy Policy. For example, you must have the consent of a Gift Recipient to include their name in a Wish List you create.

You may also withdraw your consent for:

• Mail marketing, Telephone marketing and Quality control communications. You may decide that you prefer that "R" Us Family members not use your personal information to promote new and/or additional products and services which may be of interest to you and refuse that an "R" Us Family member contact you by mail or telephone for marketing purposes or by email or telephone for quality control purposes. If you with to do so, you may advise us by contacting us using the information provided in Section 13.

• Commercial Electronic Messages. You can always limit commercial electronic messages that "R" Us Family members send to you. To opt-out of commercial electronic messages, simply click the link labeled "unsubscribe" at the bottom of any commercial email that a "R" Us Family member sends to you, or follow the other instructions provided. You may also advise us by contacting us using the information provided in Section 13.

• Online Tracking and Targeted Advertising. For information on how to opt out of certain online tracking and targeted advertising, please read Section 10 and Section 11. Please note that even if you opt-out of these promotional communications, the "R" Us Family may still need to contact you with important information about a purchase made from the "R" Us Family. Once you withdraw your consent, your personal information may be retained in the "R" Us Family database to ensure that we honour your privacy requests to opt-out of certain communications and for record-keeping purposes.

3. What information do we collect?

As used in this Privacy Policy, "personal information" is information about an identifiable individual. Personal information includes information such as your name and contact information, as well as other information which may identify you, but does not include aggregated information that does not allow you or any other individual to be identified. For purposes of this Privacy Policy, information regarding your children that you (the parent) provide to the "R" Us Family is treated in the same manner as information collected about you. Please see Section 4 below for further information regarding children's privacy.

a) Information You Give Us
The "R" Us Family members collect personal information (including, without limitation, names, addresses, telephone numbers and email addresses, payment and delivery information, registry number, Rclub #, child’s birthday and name and My Account ID, that you provide when you: (i) visit our websites and the Retail Stores; (ii) create or edit your My Account, Registries and Wish Lists; (iii) register your R Club card or otherwise participate in the R Club loyalty program; (iv) participate in a contest, sweepstakes or other promotion; (v) sign up for and/or fill out a survey or questionnaire; (vi) sign-up for email and/or SMS news and alerts (or other commercial electronic messages); (vii) contact an "R" Us Family member (by email or otherwise); (viii) contact an "R" Us Family customer service representative; (ix) otherwise interact with an "R" Us Family member; or (x) provide product reviews and/or feedback.

We may also collect purchase information, such as name, amount, quantity order and payment method to process the purchase and for purposes of understanding your interests and to make the emails we send to you more relevant to what we believe your interests are (for example, if you are interested in products for babies, or teens). If you opt out of our email messages, we will no longer advertise to you in this manner.

b) Automatic Information Collection
Each time you visit our websites, the web server automatically collects certain types of information, including your Internet service provider's address, your Internet protocol or IP address, the web page from which you navigated to our site, and the page on our site you entered, your web browser software, the language settings on your web browser, and a record of your activity while visiting our websites. We may record information to understand how users use and interact with our websites, such as collecting clicks, shopping behaviour, the location of the user, the time spent on different portions of our websites, the pages on our website you view, the categories (e.g. baby v. teen) and products you view and/or purchase. We may associate this information with one or more unique IDs (a “User ID” or “Advertising ID”).

If you provide us with your email address, we may use this information to better understand your interests, and to make the emails we send to you more relevant to what we believe your interests are (for example, if you are interested in products for babies, or teens). If you opt out of our email messages, we can no longer profile you and serve advertising in this manner.

"R" Us Family members may use cookies, pixel tags, browser analysis tools, server logs, web beacons and other similar technologies that allow us to know if a particular web page was visited, an email opened, links in the email utilized or if the advertisements on our websites were effective. In some instances, these technologies may allow us to match activities with particular users. Please see Section 10 and Section 11 below for further information about such technologies, and your ability to opt-out of some of them.

While using "R" Us Family apps, we may collect unique device identifiers and information concerning game activities (if any) and usage of the app in connection with such unique device identifier, in order to be able to operate and improve the app. Some of the apps we offer may have additional privacy disclosures that apply to the use of such apps, and that provide you with more information about how that app collects, uses, and discloses information. You must consent to that additional disclosure, in addition to this privacy policy, to use such an app.

4. Children's Privacy

Our websites and Retail Stores do not knowingly solicit or collect personal information from children under the age of 14. We encourage parents of children under the age of 14 to regularly check and monitor their children's use of e-mail and the "R" Us Family websites. If you are the parent or legal guardian of a child under 14 who has provided us with personal information, you may ask to review or delete this information.

5. How do we use your personal information?

Using Your Personal Information The "R" Us Family members collect, use and disclose personal information in accordance with applicable privacy laws and regulations.

Your personal information may be used by the "R" Us Family members and their agents and service providers:

a) to administer and enhance your guest and/or customer relationship with us, including to administer accounts, maintain gift registries, Wish Lists, R Club cards and the R Club loyalty program, to book Baby Registry or other appointments with a "R" Us Family member, monitor customer refunds, facilitate deliveries, administer our customer service centre, make and receive payments, and fulfill contractual obligations;

b) to understand your needs and preferences, respond to your requests and follow-up on, respond to and settle any complaints or inquiries you may have regarding our products, stores and/or services;

c) subject to your ability to opt-out of such advertising (please refer to Section 11), to tailor offerings to you by delivering to you or allowing you to see certain advertising based on your interests, searches you perform, information you provide at the Retail Store, or your activity on our websites or other websites;

d) subject to your right to withdraw consent for such purposes, to communicate with you about products, services, special offerings and events or programs offered by the "R" Us Family members or their marketing partners that may be of interest to you. For example, if you begin a transaction on one of our websites, but do not complete it, and you have provided us with your email address, we may send you emails to remind you of your pending purchase. We may also send you email messages if you opt in to receive messages from us;

e) we may work with third parties to determine the number of individuals who visit our stores. If you have agreed that a third party may track your mobile device and associate your shopping habits with your postal code, we may choose to send all households in that postal code a flyer. As a result, you may receive a flyer in the mail after visiting one of our stores; however, we do not learn who you are from this practice. To withdraw your consent for this practice, you must change your settings in the third party app you have installed.

f) subject to your right to withdraw consent for such purposes, to conduct surveys, contests and promotions;

g) to conduct research and statistical analysis;

h) to monitor communications to ensure the consistency and quality of the products and services of the "R" Us Family and its suppliers, distributors and other third parties with whom we have a commercial relationship;

i) to manage and develop the "R" Us Family businesses and operations;

j) to detect and protect the "R" Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity;

k) to comply with the "R" Us Family audit requirements, and to audit compliance with laws and the "R" Us Family corporate policies, procedures and contractual obligations;

l) to engage in due diligence and carry out business transactions that may involve the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving an "R" Us Family member;

m) as permitted by, and to comply with, applicable laws and regulations; and

n) for any other purpose to which you consent.

As permitted by applicable law, we may anonymize, aggregate or otherwise strip any personal information we collect of personally identifying characteristics and may use or share that aggregated, anonymized data with third parties for additional purposes permitted by law.

"R" Us Family Representatives who require your personal information in the performance of their duties will have access to your personal information. For example "R" Us Family Representatives in the customer service department, who process online purchases and respond to customer support inquiries, may have access to purchasing history and your credit card information. If you’re on our mailing list, the R" Us Family Representatives in the sales and marketing department may have access to your contact information.

6. How do we use and share your personal information?

"R" Us Family members may provide your personal information to third parties as permitted by this Privacy Policy, as permitted or required by law, or with your consent. In addition to the purposes described above, the "R" Us Family shares your personal information as set forth below:

With "R" Us Family Members. Personal information collected by one member of the "R" Us Family will be used by that member in accordance with this Privacy Policy and may be shared with other "R" Us Family members for use only as permitted by law.

With Our Agents and/or Service Providers. "R" Us Family members may share your personal information with agents and service providers who provide services for, or administer activities on behalf of, the "R" Us Family. These services may include, authorization of credit card transactions, order fulfillment and delivery, sweepstakes, website maintenance and contests, marketing, advertising, data processing and storage, information technology and office services, auditors and professional advisors, fraud prevention services, and co-branded or joint product and service promotions. For example, if you make a purchase from us, and it needs to be delivered, we share information including your address, telephone number, contact information, and any special instructions you have provided to the delivery company. The delivery company may provide you with delivery status updates by text messages, and telephone calls.

These agents and/or service providers are granted access to some or all of your personal information as necessary in order to provide the service and may use cookies and other automatic collection technologies (as described in further detail in Section 10 below) on our behalf.

"R" Us Family members strive to protect personal information rendered accessible to agents and service providers by undertaking due diligence on such third party and using contractual and other measures to help protect your personal information including restricting them from using your personal information in any manner other than as may be necessary to perform their mandate and/or services. We may also utilize agents and/or service providers to assist us in aggregating and anonymizing personal information. We may then share such aggregated, anonymized, information (but not personal information) with prospective marketing partners and advertisers.

In Connection with Business Transactions. In the event that a store, division or part or all of an "R" Us Family member (or the assets of one of those entities) is bought, sold, otherwise transferred or financed, or is in the process of a potential transaction, personal information may need to be disclosed under confidentiality restrictions to perform due diligence reviews. If the transaction proceeds, such personal information may be used and disclosed by the successor entity, provided such use and disclosure is in accordance with this Privacy Policy. If the transaction does not proceed, the "R" Us Family will require the potential purchaser not to use or disclose customer personal information, in any manner whatsoever, and to return or destroy such information.

To Comply with Laws and Protect Against Loss. A "R" Us Family member may also disclose your personal information including to our service providers or to law enforcement, when it determines that such disclosure is necessary to comply with applicable laws, and/or to detect and protect the "R" Us Family and other third parties against error, negligence, breach of contract, theft, fraud and other illegal activity, to comply with the "R" Us Family audit requirements, and to audit compliance with laws and the "R" Us Family corporate policies, procedures and contractual obligations, to the extent permitted by law. This includes exchanging information with other companies and organizations for fraud protection, credit risk reduction, debt collection, insurance coverage and in the course of investigating and resolving disputes and litigation.

For example, when you make or try to make a purchase on our websites, we provide your transaction-related information to our third party service provider Signifyd to perform an anti-fraud verification. As a result, when you try to place an order on our websites, you agree to our disclosure of your transaction-related information to Signifyd for this purpose, and you agree to the Signifyd Privacy Policy at: Signifyd. The information provided to Signifyd may include information about the products you wish to purchase, your name and contact information, information regarding your payment method, and information about your user account. If your transaction-related information does not pass this verification, we reserve the right to reject your order.

On Registries and Favourites and/or Wish Lists. Registries and Wish Lists are made available for viewing by others. Favourites are limited to registered users and their private accounts only. Shareable lists like Registries or Wish Lists allow others to know the items and other information you have placed on the Registry or Wish List, including your full name, and the city you provide. If you create your Registry or Wish List in a Retail Store, the information you include in the Registry or Wish List may be accessible on our websites and in Retail Stores. This may include your name, alternate name (if provided), co-registrant or gift recipient name (if provided, you must have the consent of your co-registrant or gift recipient), your city and province, the occasion date and the items you have placed on your Registry or Wish List. If you create your Registry or Wish List on our websites, your Registry or Wish List information will also be accessible at the Retail Stores.

7. How is your personal information protected and risks?

The "R" Us Family members use industry-standard security techniques on our websites to help protect against the loss, unauthorized access or disclosure, misuse or alteration of information collected from you at our websites. When you access your account information or transmit personal information to our websites, that information is stored on servers that our websites have attempted to secure from unauthorized access or intrusion. "Secure Socket Layer" software encrypts personal information you transmit to our websites.

However, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us. The "R" Us Family members cannot be and are not responsible for unauthorized access to information by hackers or others who have obtained such access through illegal measures.

"Phishing" is a scam designed to steal your personal information. If you receive an email that looks like it might be from a "R" Us Family member asking for your personal information, do not respond. The "R" Us Family members would not request your password, user name, credit card information, or other personal information through email.

8. Where is your personal information processed and stored? Is Personal Information sent outside of Canada?

Your personal information is processed and stored at Toys "R" Us (Canada) Ltd.'s corporate headquarters located at 2777 Langstaff Road in Concord, Ontario, L4K 4M5, Canada, or at other locations, including in Canada, the United States, India and certain countries in Europe. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies.

By providing us with personal information, you understand and expressly agree that we may transfer it outside of Canada. If you do not agree to the transfer of your personal information outside of Canada, do not provide us with personal information.

9. How can you access and correct your personal information?

Upon your written request to our Privacy Officer at Toys "R" Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5, we will inform you of the existence, use and disclosure of your personal information by an "R" Us Family member, and subject to certain exceptions permitted by law, we will give you a reasonable opportunity to review and request correction of your personal information collected by the applicable "R" Us Family member. To help protect against fraudulent requests for access to your personal information, we may ask you for information to allow us to confirm that the person making the request is you or is authorized to access your information before granting access. For example, we may require you to verify your identity before you access your personal information.

You can adjust your communications preferences in the "Your Account" section of our websites or contact us to ask for assistance on how you may update, change or correct your information.

10. What are cookies, web beacons and Flash Cookies, and how do we use them?

When you visit our websites, the "R" Us Family collects certain information by automated means, using technologies such as cookies, pixel tags, browser analysis tools, server logs and web beacons.

Information collected by Cookies and Other Technologies

Cookies are small text files containing a unique identification number that are downloaded to your computer/device when you visit our websites. Cookies identify your computer/device browser to our computers each time you visit one of our websites. We use cookies to collect technical information about your visit to our websites (such as the IP address for your device, which browser you used to view our websites, the site you came from, keywords searched, the number of page views, the time you spend on our pages, the advertisements and products you have seen, whether you have clicked on those advertisements, and if you choose to make a purchase after viewing or clicking an advertisement). When these technologies allow the "R" Us Family to match such information with particular users, we will treat all such information as personal information.

Pixel tags and web beacons are tiny graphic images placed on our website pages or in our emails that allow "R" Us Family members to determine whether you have performed a specific action. For example, when you access these pages or open or click an email, the pixel tags and web beacons inform us of that action.

A Flash cookie is a small data file placed on a computer or device using Adobe® Flash® or a similar technology that may be built into your computer or device or downloaded or installed by you to your computer or device. They help "R" Us Family members improve our websites by measuring which areas are of greatest interest to customers. Flash cookies are different from browser cookies and are managed through a different interface than the one provided by your web browser. Click HERE to learn how to manage privacy and storage settings for Flash cookies. If you disable Flash cookies, please be aware that you may not have access to certain feature and services.

Why we use these Technologies

In addition to the purposes identified in this Privacy Policy, the "R" Us Family may use information collected by cookies and other technologies:

• to measure the use of our websites and to improve the functionality and content of our websites,

• to measure response to our communications and improve our website pages and promotions,

• for the management of the account signup process and general administration, including to remember if you have logged in, so you do not have to log in every time you visit a new page,

• to remember if you are already registered for our newsletter, or have viewed a particular offer, and whether to show certain notifications which might only be valid to subscribed/unsubscribed users,

• to ensure that your order is remembered between pages so that we can process it properly,

• to remember your user details for future correspondence, and to remember your preference settings,

• to track and understand how our website is used, so we can improve it and its content,

• to use Flash Cookies (also known as Local Stored Objects) and similar technologies to personalize and enhance your online experience, facilitate processes and personalize and store your settings,

• to better understand which Website optimisations and settings our users appreciate the most,

• for Advertising as described in Section 11.

These cookies and related technologies may be placed by us, or by third parties we work with for these purposes. For example, we work with:

• Google Analytics which is a widespread analytics solution that helps us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page. Google offers an opt-out mechanism here Google Analytics Opt-out Browser Add-on and offers the ability to alter your ad settings here Google Ad Settings.

• Facebook, which provides an ability to opt-out of certain targeted advertising at Facebook Ad Settings.

• Pinterest, which provides information on opting-out of certain targeted advertising at Personalized ads on Pinterest. and Personalization and data.

• Instagram, which provides information on opting-out of certain targeted advertising at Instagram Ad Settings.

• Twitter, which provides information on opting-out of certain targeted advertising at Twitter Ad Settings.

• Snapchat, which provides information on opting-out of certain targeted advertising at Snapchat Ad Settings.

• YouTube, which provides information on opting-out of certain targeted advertising at YouTube Ad Settings.

• We also use social media buttons and/or plugins on this site that allow you to connect with your social network in various ways. For these to work the following social media sites including; Facebook, Instagram, Pinterest, Twitter, Snapchat, and YouTube, which may set cookies through our site which may be used to enhance your profile on their site or contribute to the data they hold for various purposes outlined in their respective privacy policies.

Opting Out of Cookies In many cases, you can manage cookie preferences and opt-out of having cookies and other data collection technologies used by adjusting the settings on your browser. You may also opt-out of certain technologies we use for advertising as explained in section 11 below. All browsers are different, so visit the "help" section of your browser to learn about cookie preferences and other privacy settings that may be available.

Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. If you refuse to accept cookies, you may not be able to participate in certain activities, view certain presentations or use certain features on our websites.

11. How the "R" Us Family uses your information for advertising

"R" Us family members allow third parties to place cookies on the browsers of visitors to their websites for purposes of delivering advertising based on preferences or interests known or inferred from the data collected for advertising purposes (often referred to as Online Behavioural Advertising or OBA). We also use this information to assess the effectiveness of our advertisements, for example, by determining if users who view our advertisements are more likely to make a purchase. We may also use other as data collection software, such as tags, pixels, web beacons, clear GIFs for this purpose. "R" Us Family members also advertise their products and/or services on third party websites based on your visit to our websites. For example, if you visit our websites, you may see advertisements for our products and/or services on other third party sites, or on other portions of our own websites.

We may also match the Personal Information we hold with the information of third parties such as a website or social media platform, including Facebook, Instagram, Pinterest, Twitter, Snapchat, and YouTube, to better serve you with advertising we think may be of interest to you, or to prevent you from seeing our advertisements too often (“Custom Audiences”). We may also share Personal Information to serve advertising to persons we or our suppliers think may be similar to you (“Look Alike Modeling”). To opt-out of these practices, you may alter your settings on the social media platforms you use (please see the links we provide below), or you may contact us using the information in Section 13.

We may collect and use information including your assigned User ID or Advertising ID (see Automatic Information Collection above) to determine that two or more browsers and/or applications/devices, are used, or are likely used, by the same user (“Cross-Device Linking”). For example, we may associate the data on your use of your laptop with your use of your mobile phone or other devices you use, so that we can better serve advertising on both your laptop and mobile phone, and better assess the effectiveness of our advertisements. If you opt out of Google Analytics, you will also opt-out of our use of Cross Device Linking. Please note that you must opt out on each device you wish to opt-out in respect of. Google offers an opt-out mechanism here Google Analytics Opt-out Browser Add-on

We may work with third party service providers who assist us in carrying out these purposes. For example, we work with Criteo to help us serve advertising on our site, and to determine whether you make a purchase after viewing an advertisement. Criteo also assists us with serving advertising that is appropriate based on the portions of our website that you are viewing. For example, if you are visiting the babies section of the website, you may see advertising for products intended for babies. Some advertisers may pay to have their products provided with more prominence in this manner. For more information about Criteo and to opt-out of certain Criteo tracking practices and Cross-Device Linking, visit the Criteo privacy policy at: Criteo, and the Criteo opt-out tool Criteo Opt Out.

You can opt out of certain targeted advertising by third party providers by using the links below:

- Facebook: Facebook Ad Settings
- Pinterest: Personalized ads on Pinterest and Personalization and data
- Instagram: Instagram Ad Settings
- Twitter: Twitter Ad Settings
- Snapchat: Snapchat Ad Settings
- YouTube: YouTube Ad Settings
- Google: The Google AdSense service we use to serve advertising uses a DoubleClick cookie to serve more relevant ads across the web and limit the number of times that a given ad is shown to you. For more information including the opt-out tools offered by Google, visit Google Ad Settings

We do not have access to, or control over, cookies or other features that advertisers and third party sites may use, and the information practices of these advertisers and third party websites are not covered by our Privacy Policy. Please contact them directly for more information about their privacy practices.

You can also generally opt-out of receiving personalized ads from third party advertisers and ad networks who are members of the Digital Advertising Alliance of Canada ("DAAC"). Please visit the DAAC opt-out page DAAC Ad Opt Out for more information.

12. how long do we keep your personal information?

We keep your personal information as long as reasonably required to achieve the purposes for the collection (subject to rights to request deletion of the information) and for such period of time thereafter to allow the “R” Us family to respect warranty and recall requirements, meet its other legal, tax and regulatory obligations and to protect the rights of yourself, the “R” Us family and others.

13. WHAT ABOUT LINKED SITES?

Our websites may contain links to other websites, including content from other websites that is occasionally framed within our websites. Other websites may collect personal information as well as information about your use of our websites. The "R" Us Family does not have access to, or control over, cookies or other features that third party websites may use. Please note that the privacy policies applicable to the collection of personal information on those other websites may be different from this one, and the "R" Us Family has no control or responsibility for the privacy practices of third party websites. You are advised to review the privacy policy of any website linked to, or framed within, our websites prior to providing any information on or to that website.

14. HOW TO CONTACT US and exercise your rights

If you have questions or concerns regarding policies and practices of "R"Us Family members and/or their service providers in respect of the collection, storage, use and disclosure of personal information or exercise any of your privacy rights, please send an email to: privacyofficer@toysrus.ca, write to our Privacy Officer at Toys "R" Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5.

15. Revisions to this Privacy Policy

This Privacy Policy may be updated and revised from time to time. If we make a change to this Privacy Policy, we will post an updated policy on our websites and in our Retail Stores, and the updated policy will be available on request by sending an email to: privacyofficer@toysrus.ca, or by writing to our Privacy Officer at Toys "R" Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K 4M5. This policy was last revised on January 17, 2023.

16. Website Use Agreement

The Website Use Agreement governing your use of this website HERE contains important provisions, including provisions disclaiming, limiting or excluding the liability of the "R" Us Family members for your use of our websites and provisions determining the applicable law and exclusive jurisdiction for the resolution of any disputes regarding your use of our websites. Each of those provisions are incorporated by reference into this Privacy Policy, apply to any disputes that may arise in relation to this Privacy Policy and the collection, use and disclosure of your personal information by the "R" Us Family members and are of the same force and effect as if they had been reproduced directly in this Privacy Policy.

17. This Privacy Policy Does Not Create Additional Liability For Us

Nothing in this Privacy Policy, or otherwise, will create, or add to, any right or claim (whether legal, equitable or otherwise) that any individual or person may have at law, or otherwise, against any of the "R" Us Family members' respective directors, officers, employees, agents or representatives (collectively, the "R" Us Family Representatives); nor will the existence of this Privacy Policy or its application impose any obligations or liability upon the "R" Us Family Representatives, or add to any such obligation or liability, that the "R" Us Family Representatives do not already otherwise have to any individual or person at law or otherwise.

Terms and Conditions

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS WEB SITE. YOUR USE OF THIS WEB SITE CONFIRMS YOUR UNCONDITIONAL ACCEPTANCE OF THE FOLLOWING TERMS AND CONDITIONS. IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS, DO NOT USE THIS WEB SITE.

1. Your Agreement to these Terms. These Terms and Conditions, (the “Terms”) represent a legally binding, contractual agreement between you (“you”) and Toys"R"Us (Canada) Ltd. ("Toys"R"Us", “we”, “us” and “our”) with respect to your use of any Web Site operated by or on behalf of Toys"R"Us). This Web Site, or discrete portions and features thereof, may be operated by one or more service providers pursuant to agreements with Toys"R"Us.
   
   By using a Web Site, you are: (i) representing that you have reached the legal age of majority in your jurisdiction of residence; (ii) indicating your acceptance of, and agreement to be legally bound by, all of the terms and conditions of these Terms, as they govern your access to and use of the  Web Site and any services, products, materials, or information available on or through the Web Site; and (iii) agreeing to comply with all applicable laws and regulations as they may change from time to time. We are only able to accept purchases from within Canada, and may only deliver to addresses within Canada. IF YOU DO NOT ACCEPT AND AGREE TO BE LEGALLY BOUND BY AND COMPLY WITH ALL OF THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU ARE NOT PERMITTED TO ACCESS OR OTHERWISE USE THE WEB SITE. We suggest you print a copy of these Terms for your records.


2. Products, Content and Specifications. All features, content, specifications, products and prices of products and services described or depicted on www.toysrus.ca and www.babiesrus.ca (together this "Web Site"), are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Toys"R"Us (Canada) Ltd. (and/or their respective authorized affiliates collectively, "we" or "us") operates this Web Site and makes all reasonable efforts to accurately display the attributes of our products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from this Web Site. By placing an order, you represent that the products ordered will be used only in a lawful manner. All videocassettes, DVDs and similar products sold are for private, home use (where no admission fee is charged), non-public performance and may not be duplicated.
   
   In accordance with The RCC Commitment To Parents initiative, Toys"R"Us does not to sell games that carry an M (Mature) or AO (Adults Only) rating to anyone under the age of 17 or 18, respectively.
   
   By purchasing an M-rated game from the Toys"R"Us website, www.toysrus.ca, you confirm that you are 17 years or older. Prior to purchase an option will display to indicate that you are 17 years or older, and by indicating Yes, I am 17 years or older you may complete your purchase on the site.


3. Payment, Shipping and Order Limitations. When an order is placed, it will be shipped to the address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from this Web Site pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.
   
   You will be billed for your order at the time your order is placed in accordance with our payment policies.
   
   For our Cancellation and Return Policies, Click Here.
   
   While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.
   
   Without limiting the generality of any other section of these Terms, Toys"R"Us reserves the right to limit or refuse any order you place with us. Further, we reserve the right to verify the validity of all orders and/or cancel any order if we find evidence of fraud, tampering and/or any other violation of the terms and conditions of these Terms. We may, in our sole and absolute discretion, limit or cancel quantities purchased per person, per household or per order with or without notice. These restrictions may include orders placed by or under the same account, the same credit card, and/or orders that use the same billing and/or shipping address. We also reserve the right, in our sole and absolute discretion, not to ship items ordered or purchased through a Web Site to certain addresses. In the event that we are unable to or choose not to ship an item, you will be notified accordingly and the amount for that item charged in relation to your order will be reduced accordingly. Toys"R"Us also reserves the right at its sole discretion, to prohibit sales to distributors or resellers.


4. We May Verify Orders.
   
   All orders are subject to verification by Toys"R"Us at any time and for any reason. We reserve the right, in our sole and absolute discretion, to require proof of identity (in a form acceptable to Toys"R"Us): (i) for the purposes of verifying the legitimacy of any order and/or other information; (ii) to verify you are permitted to place an order in accordance with these Terms (for example to verify your age); and/or (iii) for any other reason we deem necessary, in our sole and absolute discretion, for the purposes of fulfilling an order in accordance with our interpretation of the terms and conditions of these Terms.
   
   In order to help protect you and Toys"R"Us from fraudulent transactions, we may provide your transaction-related information to a third party organization to perform an anti-fraud verification. As a result, when you place an order on a Web Site, you agree to our disclosure of your transaction-related information to Signifyd for this purpose, and you agree to the Signifyd Privacy Policy at: www.signifyd.com/privacy.


5. Accuracy of Information. We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or currentness of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. 


6. Use of this Web Site. The design of this Web Site and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Web Site are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms and Conditions or with prior written permission of the owner of such material. The software and other technology components are property of their owners. The contents of this Web Site are © 2019, Toys"R"Us (Canada) Ltd. or its affiliates and/or suppliers. All rights reserved.   You may not modify the information or materials displayed on or that can be downloaded from this Web Site in any way or reproduce or publicly display, perform, or distribute or otherwise use any such information or materials for any public or commercial purpose. Any unauthorized use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.


7. Trademarks. Certain trademarks, trade names, service marks and logos used or displayed on this Web Site are registered and unregistered trademarks, trade names and service marks of Toys"R"Us or its affiliates. Other trademarks, trade names and service marks used or displayed on this Web Site are the registered and unregistered trademarks, trade names and service marks of their respective owners. Nothing contained on this Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on this Web Site without the written permission of Toys"R"Us, or such other owner.


8. Linking to this Web Site. Creating or maintaining any link from another web site to any page on this Web Site without our prior written permission is prohibited. Running or displaying this Web Site or any information or material displayed on this Web Site in frames or through similar means on another web site without our prior written permission is prohibited. Any permitted links to this Web Site must comply with all applicable laws, rule and regulations.


9. Third Party Links. From time to time, this Web Site may contain links to web sites that are not owned, operated or controlled by Toys"R"Us, or its respective affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Web Site. Neither we nor any of our affiliates are responsible for any content, materials or other information located on or accessible from any other Web site. Neither we nor any of our affiliates endorse, guarantee, or make any representations or warranties regarding any other web sites, or any content, materials or other information located or accessible from any other web sites, or the results that you may obtain from using any other web sites. If you decide to access any other web sites linked to or from this Web Site, you do so entirely at your own risk.


10. Inappropriate Material. You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libelous, obscene, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense or give rise to civil liability, or otherwise violate any law. In addition to any remedies that we may have at law or in equity, if we determine, in our sole discretion, that you have violated or are likely to violate the foregoing prohibitions, we may take any action we deem necessary to cure or prevent the violation, including without limitation, the immediate removal of the related materials from this Web Site. We will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing us to disclose the identity of anyone posting such materials.


11. User Information and Code of Conduct. Other than personal information, which is subject to this Web Site's Privacy Policy, any material, ratings, reviews, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Web Site in any manner ("User Communications") is and will be considered non-confidential and non-proprietary.
    
    You hereby agree that you shall not use the Web Site to upload, post, communicate or otherwise submit or transmit through, or to, the Web Site any User Communications that:
    1. may, in the sole and absolute discretion of Toys"R"Us, degrade, disparage, tarnish or deprecate Toys"R"Us and/or the public image or standing in the community of Toys"R"Us provided it is understood that this shall not be interpreted to prohibit you from expressing your true and honest experience with Toys"R"Us or its products in a manner prohibited under applicable law;
    2. is deemed, in the sole and absolute discretion of Toys"R"Us, to contain, depict, include, discuss or involve, without limitation, any of the following: nudity; alcohol/drug consumption or smoking; explicit or graphic sexual activity, or sexual innuendo; crude, vulgar or offensive language and/or symbols; derogatory characterizations of any ethnic, racial, sexual, religious or other groups; content that endorses, condones and/or discusses any illegal, inappropriate or risky behaviour or conduct; personal information of individuals, including, without limitation, names, telephone numbers and addresses (physical or electronic) without their consent; commercial messages, comparisons or solicitations for products or services other than products of Toys"R"Us; any identifiable third party products, trade-marks, brands and/or logos, other than those sold by Toys"R"Us; conduct or other activities in violation of these Terms; and/or any other content that is or could be considered inappropriate, unsuitable or offensive, all as determined by Toys"R"Us in its sole and absolute discretion;
    3. contains any reference to or likeness of any identifiable third parties, unless consent has been obtained from each such individual and his/her parent/legal guardian if he/she is under the age of majority in his/her jurisdiction of residence (note: if you cannot obtain the consent of an individual appearing in your User Communications, then his/her face must be blurred out and voice (if applicable) must be altered so as to be unrecognizable);
    4. infringes, or might infringe, the intellectual property rights, privacy rights, rights of publicity, or other proprietary rights of others or give rise to any claims for payment whatsoever;
    5. contains any viruses, trojan horses, time bombs, or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer software or hardware or telecommunications equipment;
    6. contains (in any format or media) any music, logos, trade-marks or other copyrighted materials (e.g. photographs, pictures, texts, lyrics, etc.) unless you have first obtained consent from the owner of such materials.
    If you submit User Communications that constitute or include a review of Toys"R"Us or one of the products on our Web Site, you agree that such User Communications represents your true and honest experience with us and such products. Further, if you received any incentive in connection for your review, for example, if you received a free product, a coupon, a contest entry or some other benefit, you must clearly and prominently disclose that in your review.
    
    You hereby agree that you shall not use the Web Site to:
    1. disrupt, place unreasonable burdens or excessive loads on, interfere with or attempt to gain unauthorized access to any portion of the Web Site;
    2. collect information about others without their consent; and/or
    3. upload, post, email, transmit or otherwise make available any content that you do not have the right to disclose or make available.
    You agree that you shall not engage in prohibited or unauthorized use of the Web Site or of Toys"R"Us systems, including, but not limited to, unauthorized entry into the systems, misuse of passwords, or misuse of any information on the Web Site.
    
    We and our respective affiliates and our or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. To this end, by providing us with User Communications, you grant us a royalty-free, fully paid, non-exclusive, irrevocable, perpetual, unrestricted, worldwide license to publish, transmit, perform, display, translate, modify, alter, revise, create derivative works from, and otherwise use such User Communications for any purpose, including, without limitation, advertising and promotional purposes, in any media, now or hereafter known, even if these Terms are later modified or terminated; and you waive all moral rights in and to your User Communications in favour of Toys"R"Us and anyone authorized by Toys"R"Us to reproduce or otherwise use the User Communications.
    
    We may, but are not obligated to, monitor or review any User Communications. We will have no obligation to use, return, review, or respond to any User Communications. We will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. We retain the right to remove any or all User Communications that includes any material we deem inappropriate or unacceptable.


12. Account Name and Password. You are required to have an account name and password for certain activities on the Web Site. We may cancel or suspend at any time your account name and password at our discretion without notice or liability to you or any other person. We are not under any obligation to verify the actual identity or authority of any person using the account name and password to access and use the Web Site. We may at any time require proof of the identity of any person seeking to access and use the Web Site, and may deny access if we are not are not satisfied with such proof. You are fully responsible and liable for the security of your account name and password and any/all use and misuse. You agree to notify us immediately of any unauthorized use of your account. Neither Toys"R"Us nor any of our service providers assume any responsibility, or will be liable, for any damages arising from or related to your failure to keep your account password secure, or for any in shutting down your account after you have reported a breach of security to us.


13. Baby Registry.By creating a baby registry, you consent to Toys"R"Us collecting, using and disclosing personal information relating to my Toys"R"Us Baby Registry listing (the "Registry Listing") in order to facilitate the purpose of my Registry Listing. We may post such information on the Toys"R"Us website and disclose it to any person who accesses my Registry Listing from the Toys"R"Us website or who consults your Registry Listing from Toys"R"Us Baby Registry terminals located in our retail stores.. I understand that my Registry Listing will show my name, alternate name of registrant (if provided by me), co-registrant name (if provided), the city and province in which I reside, the occasion date and a listing of all items I have placed on in my Registry Listing. If I provide a co-registrant name, I represent and warrant to Toys"R"Us that I have all necessary authority and have obtained all necessary consents from such other person to enable Toys"R"Us to collect, use and disclose such information for the foregoing purposes. Toys"R"Us occasionally uses its list of registrants to send them communications or special offers that Toys"R"Us believes may be of interest. By creating a Registry Listing, you agree that you wish to receive such communications and offers from Toys"R"Us, by mail or otherwise. You may later withdraw your consent to such communications.
    
    To offer this service and maintain the Toys"R"Us Baby Registry, a personal information file containing personal information about you will be created and kept by Toys"R"Us (Canada) Ltd. at 2777 Langstaff Road, Concord, Ontario L4K 4M5, or at other locations in Canada or the United States. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies. Those employees of Toys"R"Us whose job functions involve the posting of information on the Toys"R"Us Web Site, the monitoring or maintenance of the Baby Registry and other matters related to such registry will have access to my file. If you wish to consult your file or request corrections to it, you may do so by written request at the address mentioned above (Attention: Privacy Officer).


14. Favourites List. By creating a favourites list, you confirm you have reached the age of majority in the province/territory where you live and you consent to Toys"R"Us  collecting, using and disclosing personal information relating to my Toys"R"Us favourites list (the "Favourites") in order to facilitate the purpose of my Favourites. Toys"R"Us occasionally uses its list of Favourites to send them communications or special offers that Toys"R"Us believes may be of interest. By creating a Favourites, you agree to receive such communications and offers from Toys"R"Us, by mail or otherwise. You may later withdraw your consent to such communications.
    
    To offer this service and maintain the Toys"R"Us Favourites, a personal information file containing personal information about me will be created and kept by Toys"R"Us at 2777 Langstaff Road, Concord, Ontario L4K 4M5, or at other locations in Canada or the United States. Where personal information is stored or processed outside of Canada, it is subject to the laws of that foreign jurisdiction, and may be accessible to that jurisdiction's governments, courts or law enforcement or regulatory agencies. Those employees of Toys"R"Us whose job functions involve the posting of information on the Toys"R"Us Web Site, and the monitoring or maintenance of the Favourites and other matters related to such registry will have access to my file. If you wish to consult your file or request corrections to it, you may do so by written request at the address mentioned above.


15. Electronic Communications. When you visit this Website or send an e-mail to us, you are communicating with us electronically. You consent to receive communications from us electronically. If you have agreed to receive commercial electronic messages from us, you may withdraw that consent by using the “unsubscribe” link in our commercial messages. We may communicate with you by e-mail or by posting notices on this Website. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.


16. Contests. All contests are governed by these Terms, the applicable Contest Rules as well as applicable legislation. By participating in a contest through the Web Site, you signify your agreement and acceptance of these Terms, the applicable Contest Rules as well as applicable legislation.


17. DISCLAIMERS.YOUR USE OF THIS WEB SITE IS AT YOUR RISK. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE ARE PROVIDED "AS IS" AND “AS AVAILABLE WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER TOYS"R"US, OUR SERVICE PROVIDERS, NOR ANY OF THEIR RESPECTIVE AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE INFORMATION, MATERIALS OR SERVICES PROVIDED ON OR THROUGH THIS WEB SITE. THE INFORMATION, MATERIALS AND SERVICES PROVIDED ON OR THROUGH THIS WEB SITE MAY BE OUT OF DATE, AND NEITHER TOYS"R"US, OUR SERVICE PROVIDERS, NOR ANY OF THEIR RESPECTIVE AFFILIATES MAKES ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH INFORMATION, MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
    
    COMMENTS OR OPINIONS EXPRESSED ON THE WEB SITE ARE THOSE OF THEIR RESPECTIVE WEB SITE USERS ONLY. THE VIEWS EXPRESSED ON THE WEB SITE AND IN USER COMMUNICATIONS DO NOT NECESSARILY REPRESENT OR REFLECT THE VIEWS OF TOYS"R"US. TOYS"R"US IS NOT RESPONSIBLE FOR, AND DISCLAIMS ALL LIABILITY IN RELATION TO, THE USER COMMUNICATIONS POSTED, UPLOADED OR OTHERWISE SUBMITTED TO OR THROUGH THE WEB SITE.
    
    ANY PRODUCTS AND/OR SERVICES DESCRIBED ON THE WEB SITE ARE OFFERED IN JURISDICTIONS WHERE THEY MAY BE LEGALLY OFFERED FOR SALE. THE INFORMATION ON THE WEB SITE IS NOT AN OFFER OR SOLICITATION BY ANYONE IN ANYONE IN ANY JURISDICTION IN WHICH AN OFFER OR SOLICITATION CANNOT LEGALLY BE MADE, OR TO ANY PERSON TO WHOM IT IS UNLAWFUL TO MAKE A SOLICITATION.
    
    ALL PRODUCTS AND SERVICES PURCHASED ON OR THROUGH THIS WEB SITE ARE SUBJECT ONLY TO ANY APPLICABLE WARRANTIES OF THEIR RESPECTIVE MANUFACTURES, DISTRIBUTORS AND SUPPLIERS, IF ANY. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE HEREBY DISCLAIM ALL WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, ANY IMPLIED WARRANTIES WITH RESPECT TO THE PRODUCTS AND SERVICES LISTED OR PURCHASED ON OR THROUGH THIS WEB SITE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, WE HEREBY EXPRESSLY DISCLAIM ALL LIABILITY FOR PRODUCT DEFECT OR FAILURE, CLAIMS THAT ARE DUE TO NORMAL WEAR, PRODUCT MISUSE, ABUSE, PRODUCT MODIFICATION, IMPROPER PRODUCT SELECTION, NON-COMPLIANCE WITH ANY CODES, OR MISAPPROPRIATION. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.


18. LIMITATIONS OF LIABILITY. Neither Toys"R"Us nor our service providers assume any responsibility, or will be liable, for any damages to, or any viruses that may infect, your computer, device, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Web Site, or your downloading of any information or materials from this Web Site.
    
    IN NO EVENT WILL TOYS"R"US OR OUR SERVICE PROVIDERS, OR ANY OF THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS OR ASSIGNS, NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEB SITE, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEB SITE, ANY WEB SITES LINKED TO THIS WEB SITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED ON ANY OR ALL SUCH WEB SITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.
    
    IN THE EVENT OF ANY PROBLEM WITH THIS WEB SITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEB SITE. IN THE EVENT OF ANY PROBLEM WITH THE PRODUCTS OR SERVICES THAT YOU HAVE PURCHASED ON OR THROUGH THIS WEB SITE, YOU AGREE THAT YOUR SOLE REMEDY, IF ANY, IS FROM THE MANUFACTURER OF SUCH PRODUCTS OR SUPPLIER OF SUCH SERVICES, IN ACCORDANCE WITH SUCH MANUFACTURER'S OR SUPPLIER'S WARRANTY, OR TO SEEK A RETURN AND REFUND FOR SUCH PRODUCT OR SERVICES IN ACCORDANCE WITH THE RETURNS AND REFUNDS POLICIES POSTED ON THIS WEB SITE.


19. Revisions to these Terms and Conditions. These Terms and Conditions may be revised at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms and Conditions because they are binding on you. Certain provisions of these Terms and Conditions may be superseded by legal notices or terms located on particular pages of this Web Site. Your continued use of this Website following either form of notice will signify your acceptance of the revised terms of this Agreement.


20. Choice of Law; Jurisdiction. For users who are not individuals resident in the province of Quebec, this Agreement, your use of this Web Site, and all related matters are governed solely by the laws of Province of Ontario, Canada and applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws. Any dispute between us and you or any other person arising from, connected with or relating to this Web Site, these Terms or any related matters must be resolved before the Courts of Province of Ontario sitting in the City of Toronto, Ontario, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those Courts in respect of any such dispute or matter. To the extent permitted by law, any claim or cause of action you may have arising from, connected with, or relating to your use of this Web Site, these Terms, or any related matters must be commenced in a court of competent jurisdiction in the City of Toronto, Ontario, Canada within two (2) years after the claim or cause of action arises, after which time the claim or cause of action is forever barred, regardless of any statute or law to the contrary.
    
    For users who are individuals resident in the province of Quebec, this Agreement, your use of this Web Site, and all related matters are governed solely by the laws of Province of Quebec, Canada and applicable federal laws of Canada, excluding any rules of private international law or the conflict of laws which would lead to the application of any other laws. Any dispute between us and you or any other person arising from, connected with or relating to this Web Site, these Terms or any related matters must be resolved before the Courts of Province of Quebec sitting in the City of Montreal, Quebec, Canada, and you hereby irrevocably submit and attorn to the original and exclusive jurisdiction of those Courts in respect of any such dispute or matter. To the extent permitted by law, any claim or cause of action you may have arising from, connected with, or relating to your use of this Web Site, these Terms, or any related matters must be commenced in a court of competent jurisdiction in the City of Montreal, Quebec, Canada within two (2) years after the claim or cause of action arises, after which time the claim or cause of action is forever barred, regardless of any statute or law to the contrary.


21. Termination. You or we may suspend or terminate your account or your use of this Web Site at any time, for any reason or for no reason. You are personally liable for any orders placed or charges incurred through your account prior to termination. We reserve the right to change, suspend, or discontinue all or any aspect of this Web Site at any time without notice.


22. Additional Assistance. If you do not understand any of the foregoing Terms and Conditions or if you have any questions or comments, we invite you to contact us at customerservice@toysrus.ca, by calling one of our stores at the numbers listed attached hereto in Schedule “A”, or by sending your questions or comments to Toys"R"Us (Canada) Ltd., 2777 Langstaff Road, Concord, Ontario, L4K4M5.


23. Website, in-store and online flyer pricing, promotions, discounts and offers may differ. Unless otherwise stated, promotions, discounts and offers cannot be combined.


24. Notice of Infringing Content. While we are under no legal obligation to actively screen or edit User Communications, we reserve the right, in our sole and absolute discretion, to modify, edit or remove any User Communications, or to request a user to modify or edit his or her User Communications, if a complaint or notice of allegedly infringing materials is received with respect to the User Communications, or for any other reason.
    
    To complain about User Communications and/or to provide notice of allegedly infringing materials on the Web Site, please contact us using the contact information provided in section 22.


25. Severability. If any provision of these Terms is found to be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions.


26. No Waiver. No failure on the part of Toys"R"Us to enforce any part of these Terms shall constitute a waiver of any of our rights under these Terms whether for past or future actions on the part of any person. Neither the receipt of any funds by Toys"R"Us nor the reliance of any person on our actions shall be deemed to constitute a waiver of any part of these Terms. Only a specific, written waiver signed by an authorized representative of Toys"R"Us shall have any legal effect whatsoever.

SCHEDULE “A”

TOYS “R” US (CANADA) STORE PHONE LISTING

Toys“R”Us Canada Locations

Store	Store Name	Phone #
3515	Anjou	(514) 353-6430
3575	Argentia	(905) 785-3335
2417	Barrhaven	(613) 909-1635
3529	Barrie	(705) 739-8697
3537	Belleville	(613) 967-8697
3573	Boisbriand	(450) 435-0971
3502	Brampton	(905) 454-8697
2468	Brantford	(226) 250-0100
2412	Brentwood	(403) 544-0514
3511	Brossard	(450) 445-1889
3568	Burlington	(905) 335-2994
3552	Burnaby	(604) 668-8330
3576	Calgary-Cross Iron	(403) 274-3447
2462	Charlottetown	(902) 894-7838
3598	Dartmouth Crossing	(902) 481-0738
2461	Decarie	(514) 904-1580
3519	Don Mills	(416) 757-8588
3560	Dufferin Mall	(416) 532-8697
3559	Fredericton	(506) 457-9206
3516	Gatineau	(819) 246-0606
2408	Guelph	(519) 824-9254
3503	Hamilton	(905) 529-8697
2410	Kamloops	(250) 900-9421
2463	Kanata	(613) 836-3250
3546	Kelowna	(250) 862-8697
3526	Kildonan	(204) 982-8690
3536	Kingston	(613) 634-8697
3507	Kitchener	(519) 894-8697
3534	Langley	(604) 534-8607
3513	Lasalle	(514) 366-4532
3514	Laval	(450) 682-6194
2423	Lawrence Allen	(416) 624-8084
3579	Les Galeries de la Capitale	(418) 266-2592
3543	Lethbridge	(403) 329-4869
3530	Markville	(905) 946-8697
3524	MacLeod Trail	(403) 974-8686
3556	Moncton	(506) 859-8697
3554	Nanaimo	(250) 390-1993
3540	Newmarket	(905) 895-0869
3535	North Edmonton	(780) 944-9404
3518	Oakville	(905) 849-1860
3527	Ottawa	(613) 228-8697
3570	Pickering	(905) 428-8269
3512	Pointe Claire	(514) 694-0024
3525	Polo Park	(204) 982-8697
3557	Red Deer	(403) 341-8760
3545	Regina	(306) 781-8697
3547	Richmond	(604) 654-4790
3562	Saint John	(506) 635-8697
3538	Saint-Bruno	(450) 441-8697
3561	Sarnia	(519) 542-8697
3544	Saskatoon	(306) 653-8697
3541	Sherbrooke	(819) 820-8697
3506	Sherway	(416) 621-8697
2435	South Barrie	(705) 408-0297
3521	South Edmonton	(780) 944-9424
3520	St. Catharines	(905) 646-8697
3555	St. John's	(709) 722-8697
3531	St. Laurent	(613) 749-8697
2411	Station Square	(236) 773-0689
3523	Sunridge	(403) 974-8680
2466	Thunder Bay	(807) 345-0110
3551	Trois-Rivieres	(819) 370-8697
3563	Vancouver	(604) 733-8643
3574	Vaughan Mills	(905) 761-5298
3522	West Edmonton	(780) 944-9414
3508	Whitby	(905) 668-2090
3509	Windsor	(519) 972-8697
3569	Woodbridge	(905) 265-8697
3578	Westwood Centre London	(519) 668-1471

Babies“R”Us Canada Locations

Store	Store Name	Phone #
2414	West Edmonton Mall	(587) 804-4698

PRODUCT SAFETY 

Our Safety Commitment 
Recent Product Recalls
Other Helpful Links

OUR SAFETY COMMITMENT

The issue of product safety goes well beyond business and directly to the well-being of the families we serve. We are wholly committed to our customers safety and have reiterated that simple, single fact to our suppliers and business partners. We will not tolerate products that do not meet our rigorous safety standards. 

When it comes to the safety of children, the bar can never be too high, and we are constantly looking at ways to build on our already substantial safety efforts. That is why we have made further improvements that will ensure you have access to even more rapid and detailed information on safety issues. 

These improvements include:

• New Safety microsite to help you find all product safety and recall information;

• Important product recall information posted in all of our stores

As the toy and baby products authority, we understand the unique role we play as the conduit between manufacturers and our customers. It is a role we take very seriously and requires our constant vigilance. On behalf of the entire Toys "R" Us, Inc. family, please know that we will continue to work tirelessly to guarantee we are doing everything we can to provide only the safest shopping environment for all families. 

RECENT PRODUCT RECALLS

For your convenience, we maintain information on recent recalls, with links to Manufacturer's sites for further information. Click on any of the links below for further details. This list is intended for your convenience only; it is not intended to be an authoritative list of recalled products.

If a recall is issued for a product you purchased at any "R" Us stores (online purchases included), click on the links below for information regarding that recall. This information will advise you on how to proceed with getting your product repaired or returned. 
 

OTHER HELPFUL LINKS

Health Canada - Click Here 
Canadian Toy Testing Council - Click Here
Transport Canada - Click Here
Canadian Consumer Information - Click Here
Consumer Product Recalls - Click Here

Secure Shopping Protocol

Your information is secure at Toys"R"Us/Babies"R"Us

Toys"R"Us and Babies"R"Us has established a Secure Shopping Protocol for every transaction that you make on our website.

Your personal/financial information is safe

We use the industry-standard encryption protocol known as Secure Socket Layer (SSL) to keep all of your order, billing, and shipping information secure.

Your transactions are secure

When you enter the checkout process, you are moving into the secure area of our site. You will notice that your page address (URL) will change from http to https. Should any unauthorized charges appear on your credit card as a result of shopping on our website, you must notify your credit card provider in accordance with its reporting rules and procedures.

Click below to read our Modern Slavery Act Report.

Modern Slavery Act Report